Sales, Sales Management and Customer Relations professions

• SALES DEVELOPMENT REPRESENTATIVE/SDR
• BUSINESS DEVELOPER SaaS
• ACCOUNT MANAGER
• CUSTOMER SUCCESS MANAGER
• HEAD OF SALES
• CHIEF OPERATIONS OFFICER
• DIR. CUSTOMER AGENCY
• SALES OPS
• REVOPS

The Sales and Customer Relations professions are crucial for any company wishing to achieve its sales and growth targets.

This field includes a wide range of positions, from sales representatives to sales managers and customer success managers.

For juniors, these positions often offer learning and professional development opportunities. For seniors, these positions often offer prospects for career development and remuneration.

Salary ranges for Sales and Customer Relations jobs vary according to many factors, such as experience, sector of activity, location and company size.

For juniors, salaries are generally between €25,000 and €40,000 per year, depending on the position and the company. For seniors, salaries can go up to €150,000 or more, depending on position and company. Please note that these ranges are not exhaustive and may vary considerably according to individual circumstances.

Sales Development Representative (SDR)

Sales Development Representatives (SDRs) are responsible for prospecting and generating leads for the company using sales and marketing techniques. SDRs are often a potential customer's first point of contact with the company, and their job is to identify potential customers and qualify them for sales.

Business Developer

Business Developers are responsible for identifying new business opportunities and converting these opportunities into sales. They may work closely with SDRs to identify and qualify potential customers. Business Developers must also be able to understand customer needs and propose appropriate solutions.

Account Manager

Account Managers are responsible for managing relationships with existing customers, keeping them satisfied and looking for new sales opportunities. Account Managers are often the main source of communication between the company and the customer.

Customer Success Manager (CSM)

Customer Success Managers are responsible for customer satisfaction and loyalty, ensuring that customers get the most out of the company's products or services. CSMs are often involved in setting up training and support programs for customers.

Head of Sales

Heads of Sales are senior executives who oversee the entire sales department, including strategy, operations and execution. They are responsible for achieving sales targets and growing the business.

Chief Operations Officer (COO)

Chief Operations Officers are responsible for managing day-to-day business operations. They are often involved in strategic planning and work closely with department heads to ensure that the company runs efficiently and effectively.

Branch Customer Manager

Agency Account Managers are responsible for managing customer relations in a marketing or advertising agency. They are responsible for customer satisfaction and account profitability.

Sales Ops

Sales Ops focuses on optimizing sales and marketing processes to maximize company revenues. Sales Ops professionals work closely with sales and marketing teams to identify inefficiencies and opportunities for improvement, and implement processes and tools to optimize business performance. Their primary objective is to increase company revenues by improving the effectiveness and efficiency of sales and marketing processes.

RevOps

REVOPS (Revenue Operations) is a relatively new profession that aims to align the objectives and processes of sales, marketing and customer success departments to maximize company revenues. REVOPS professionals work closely with department heads to identify inefficiencies and opportunities for improvement, and implement processes and tools to optimize company performance. Their main objective is to increase company revenues by improving the effectiveness and efficiency of sales and marketing processes.

Customer Success Manager" job sheet

Sales Development Representative" (SDR) job sheet

Account Manager" job sheet

Job File "Agency Customer Manager

Chief Operations Officer" job description

Head of Sales" job description

SaaS Business Developer" job sheet